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Welcome to HEDYCUE!
Throughout these Terms of Service, the terms "we," "us," and "our" refer to HEDYCUE. HEDYCUE operates this online store and website, including the information, content, features, products, and services available to you.
Our store is powered by Shopify, which enables us to provide our products and services to customers.
These Terms of Service, together with the policies referenced in this document, govern your access to and use of our website and services.
Please read these Terms carefully before using our website or placing an order.
By accessing our website or purchasing products from us, you agree to these Terms of Service and our applicable policies. If you do not agree to these Terms, please do not use our website.
SECTION 1 — ONLINE STORE TERMS
By using our website, you confirm that you are at least the age of majority in your jurisdiction or that you have the necessary permission from a parent or legal guardian where required by law.
You agree not to use our products or services for any unlawful or unauthorized purpose.
You must not violate any applicable laws or regulations when using our website.
You must not transmit viruses, malicious code, or any other material that could interfere with the operation or security of our website.
We reserve the right to restrict or terminate access to our services if you violate these Terms, subject to applicable law.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse or cancel an order where permitted by law, including in cases of suspected fraud, unauthorized transactions, pricing errors, or other legitimate business reasons.
You understand that information you submit through our website may be transmitted across networks and processed by service providers involved in operating our store.
Payment information is processed through the applicable payment providers.
You may not reproduce, copy, distribute, resell, or commercially exploit any part of our website or its content without our prior written permission, except as permitted by law.
The headings in these Terms are provided for convenience and do not affect their interpretation.
SECTION 3 — WEBSITE INFORMATION
We make reasonable efforts to ensure that product descriptions, prices, images, and other information on our website are accurate and up to date.
However, occasional errors or omissions may occur.
Product images may appear slightly different depending on your screen, device, or display settings.
Please review the product description and specifications carefully before placing an order.
We reserve the right to correct errors and update website information where permitted by law.
SECTION 4 — PRODUCTS AND AVAILABILITY
HEDYCUE sells pool and billiards products and accessories, which may include pool cues, carbon fiber shafts, cue tip repair tools, cue tips, cue cases, and other related products.
Product specifications, materials, dimensions, compatibility, and included accessories may vary by product.
Please refer to the individual product listing for the applicable details.
We do not make performance guarantees beyond the claims expressly stated in the relevant product description.
Product availability may change without notice.
We reserve the right to discontinue products or limit order quantities where permitted by law.
If a product becomes unavailable after you place an order and we cannot fulfill it, we will notify you and provide an appropriate refund for any amount paid for the unfulfilled product.
SECTION 5 — PRICES AND PAYMENTS
All product prices and applicable shipping charges will be displayed on our website or at checkout.
Prices are subject to change before an order is placed.
The price applicable to your order will generally be the price displayed when you complete checkout, subject to correction of genuine pricing errors and applicable law.
You agree to provide accurate billing, shipping, and payment information when placing an order.
Payment must be authorized through an available payment method before an order can be fulfilled.
Any applicable customs duties, import taxes, or other charges will be handled according to the information provided at checkout and the applicable laws of the destination country.
Unless otherwise stated or required by law, the customer is responsible for import charges that are not included in the purchase price or shipping charges.
SECTION 6 — ORDERS AND CANCELLATIONS
After placing an order, you may receive an order confirmation email.
An order confirmation does not necessarily mean that the order has shipped.
Please contact us within 24 hours of placing your order if you need to request a cancellation.
Cancellation requests are subject to the order's processing and shipping status. We will do our best to accommodate requests received before shipment, but cancellation cannot be guaranteed once an order has been processed or shipped.
If your order has already shipped, please refer to our Return and Refund Policy.
Nothing in this section limits any cancellation or refund rights you may have under applicable law.
We reserve the right to cancel or refuse an order for legitimate reasons where permitted by law. If payment has already been collected for an order we cancel, we will arrange an appropriate refund.
SECTION 7 — SHIPPING AND DELIVERY
Orders generally require 3–5 business days of processing time before shipment.
Estimated transit times after dispatch are:
United States: 7–20 business days.
International destinations: 10–35 business days.
These are estimates rather than guaranteed delivery dates.
Actual delivery times may vary depending on the destination, customs clearance, weather, public holidays, carrier operations, and other circumstances.
Tracking information will be provided when available after your order ships.
You can track your shipment here:
https://hedycue.com/apps/17TRACK
Please ensure that your shipping address and contact information are accurate at checkout.
If you need to correct your shipping address, contact us within 24 hours of placing your order. We will try to make the change before shipment, but we cannot guarantee that a change will be possible after processing has begun.
If an incorrect address provided by the customer results in additional shipping or reshipping costs, the customer may be responsible for those costs where permitted by law.
If an error on our part causes the shipping problem, we will take responsibility for an appropriate correction.
For additional information, please refer to our Shipping Policy.
SECTION 8 — LOST, DELAYED, OR DAMAGED SHIPMENTS
If your shipment is delayed beyond the estimated delivery window, please contact us with your order number.
We will review the available tracking information and assist with an investigation when appropriate.
If tracking indicates that a package has been delivered but you cannot locate it, please check with household members, neighbors, and the carrier where appropriate.
If an order arrives damaged or contains an incorrect item, please contact us as soon as reasonably possible.
Please provide:
- Your order number.
- A description of the problem.
- Clear photos or videos showing the issue.
- Photos of the shipping packaging, if applicable.
After reviewing the information, we will determine an appropriate resolution, which may include a replacement, refund, or return.
Where a problem is caused by our error or a product defect, we will provide an appropriate remedy and cover applicable costs as required by law.
Nothing in this section excludes any rights or remedies available to you under applicable law.
SECTION 9 — RETURNS AND REFUNDS
Our Return and Refund Policy explains the conditions for returning products, requesting refunds, and exchanging eligible items.
For ordinary change-of-mind returns, eligible items must generally be unused, unmodified, and returned with their original packaging and included accessories.
Our standard return window is 14 days from delivery, subject to the applicable return rules and any mandatory rights under applicable law.
For ordinary change-of-mind returns, customers are responsible for return shipping costs where permitted by law.
Please contact us before sending any item back so that we can provide the appropriate return instructions.
If an item is defective, damaged on arrival, or incorrectly supplied, we will review the issue and provide an appropriate resolution in accordance with our policies and applicable law.
Refunds for approved returns will generally be issued to the original payment method after the returned item has been received and inspected, where a return is required.
Processing times may vary depending on your payment provider or financial institution.
Please review our Return and Refund Policy for full details.
SECTION 10 — INTELLECTUAL PROPERTY
The content on our website, including text, product photographs, graphics, logos, designs, and other materials, may be owned by or licensed to HEDYCUE or other rights holders.
You may not copy, reproduce, modify, distribute, or commercially use our website content without appropriate authorization, except as permitted by law.
All third-party trademarks and brand names remain the property of their respective owners.
SECTION 11 — THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites or use third-party services, including payment processors, shipping providers, and tracking services.
These third parties operate under their own terms and privacy policies.
We are not responsible for the content or policies of third-party websites that we do not control.
Your use of third-party services is subject to the applicable terms and conditions of those providers.
SECTION 12 — PERSONAL INFORMATION AND PRIVACY
Your submission of personal information through our store is governed by our Privacy Policy.
We use Shopify and other relevant service providers to help operate our store, process orders, arrange shipping, and provide customer support.
Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.
Please review our Privacy Policy for information about how your personal information is collected, used, and protected.
SECTION 13 — PROHIBITED USES
You may not use our website or services:
- For any unlawful purpose.
- To commit fraud or submit false information.
- To violate applicable laws or regulations.
- To infringe intellectual property rights.
- To transmit malicious code or interfere with website security.
- To collect personal information from other users without authorization.
- To interfere with the operation of our website or services.
We may restrict access to our website where necessary to protect our store, customers, or services, subject to applicable law.
SECTION 14 — DISCLAIMER OF WARRANTIES
We make reasonable efforts to provide accurate product information and reliable services.
However, we do not guarantee that website access will always be uninterrupted, error-free, or available at all times.
To the extent permitted by law, website content and services are provided on an "as available" basis.
Product warranties, if any, will be described in the applicable product documentation or product listing.
Nothing in these Terms excludes or limits any warranty, consumer protection right, or other legal protection that cannot lawfully be excluded or limited.
SECTION 15 — LIMITATION OF LIABILITY
To the extent permitted by applicable law, HEDYCUE will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
This includes any mandatory rights or remedies relating to defective products, personal injury, fraud, or other matters for which liability cannot legally be excluded.
SECTION 16 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims directly resulting from your unlawful use of our website, your violation of these Terms, or your infringement of another party's rights.
Nothing in this section requires you to waive any rights that cannot lawfully be waived.
SECTION 17 — SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to apply to the extent permitted by law.
SECTION 18 — TERMINATION
We may restrict or terminate access to our website or services if there is a legitimate reason to do so, subject to applicable law.
Any obligations or rights that arose before termination will remain effective to the extent required by law.
Termination does not affect any rights or remedies that you have already acquired under applicable law.
SECTION 19 — GOVERNING LAW
These Terms will be interpreted in accordance with the laws applicable to HEDYCUE's business, subject to any mandatory consumer protection laws that apply in the customer's jurisdiction.
Nothing in these Terms is intended to deprive consumers of mandatory legal protections available to them under applicable law.
SECTION 20 — CHANGES TO THESE TERMS
We may update these Terms from time to time by publishing a revised version on our website.
The "Last Updated" date will be changed when appropriate.
Updates will apply as permitted by law. Orders already placed will remain subject to the terms and policies applicable to those orders, except where a change is required by law or otherwise validly agreed.
We encourage customers to review these Terms periodically.
SECTION 21 — CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us:
Store Name: HEDYCUE
Website: https://hedycue.com
Email: support@hedycue.com
Please include your order number when contacting us about an existing order so that we can assist you more efficiently.