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HEDYCUE CUSTOMER INFORMATION

Thank you for shopping with HEDYCUE. Please review our shipping and delivery information before placing your order.

01. Order Processing Time

Please allow 3–5 business days for order processing before your order ships.

Custom-Made Items: Processing and dispatch times for custom-made items vary and are specified on the applicable product page. If customization requires confirmation of joint specifications, dimensions, or other details, processing begins only after all required customization information has been confirmed by both the customer and HEDYCUE. Shipping/transit time is additional and begins after dispatch.

Processing times may vary during holidays, promotional periods, or due to unforeseen circumstances.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

02. Shipping Time

Estimated transit times begin after your order has been dispatched.

These are estimated delivery times, not guaranteed delivery dates. Customs inspections, public holidays, weather conditions, carrier delays, and other unforeseen circumstances may affect delivery.

Additional time may be needed during peak shipping periods or unexpected disruptions.

03. Shipping Costs

Free standard shipping is available on orders of $20 USD or more after discounts, before taxes, to destinations we currently serve. Orders below $20 USD are charged a flat $20 USD standard shipping fee. Shipping charges are displayed at checkout before payment.

Any applicable import duties, customs fees, or taxes not included in your purchase price will be handled in accordance with the applicable laws and the information provided at checkout.

04. Order Tracking

Tracking information will be provided after your order ships. Please allow some time for the tracking details to appear or update in the carrier's system.

Use the link below to check your shipment status.

If your tracking information has not updated for an extended period, please contact us for assistance.

05. Order Cancellations

If you need to cancel your order, please contact us within 24 hours of placing it.

Cancellation requests depend on the processing and shipping status of your order. We will do our best to assist before shipment, but cancellation cannot be guaranteed once your order has been processed or shipped.

If your order has already shipped, please refer to our Return & Refund Policy. Nothing in this section limits any rights you may have under applicable law.

06. Shipping Address Changes

We currently do not ship to P.O. Box addresses. Please provide a physical street address for delivery. Please check your shipping address carefully before completing your purchase.

If you need to correct your address, contact us within 24 hours of placing your order. We will do our best to update it before shipment.

Changes cannot be guaranteed once processing or shipment has begun. If an incorrect address provided by the customer results in additional shipping costs, the customer may be responsible for those costs where permitted by law. If the error is caused by us, we will take responsibility for the appropriate correction.

07. Lost, Delayed, or Undelivered Packages

If your package has not arrived within the estimated delivery window, please contact us with your order number.

We will review the tracking information and work with the shipping carrier to investigate where appropriate.

If tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, and the local carrier.

If a package is confirmed lost, we will review the circumstances and provide an appropriate resolution in accordance with applicable law.

08. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us as soon as reasonably possible.

Please include the following information:

• Your order number.
• A description of the problem.
• Clear photos or videos of the item.
• Photos of the shipping packaging, if applicable.

After reviewing the information, we will determine an appropriate resolution, which may include a replacement, refund, or return.

If the issue is caused by our error or a product defect, we will cover the applicable costs for the remedy as required by law. Please keep the damaged item and packaging until the issue has been reviewed.

09. Returns & Refunds

For details about return eligibility, return shipping costs, and refunds, please review our Return & Refund Policy.

Please contact us before sending any item back so we can review your request and provide the appropriate return instructions.

NEED ASSISTANCE?

Contact HEDYCUE

For shipping questions or order assistance, please email us and include your order number.

Thank you for shopping with HEDYCUE.